Terms of purchase

These terms define the process of ordering, payment, delivery and return of the products offered on our website.

The supplier (seller) is Prva Ideja d.o.o., Višnjevac 3, 10000 Zagreb, OIB: 23932937099, IBAN: HR89 2360 0001 1031 9975 0, e-mail: info@sarenileptir.hr.

Prices include VAT. The payment currency is EUR.

The buyer (consumer) is a visitor of the web shop who selects at least one product, adds it to the cart and pays in one of the offered ways.

Ordering online

To place an order, simply add the goods to the shopping cart and follow the step-by-step instructions. Our guide will lead you through the process to the successful completion of your order.

By ordering goods you accept our Terms of purchase. After confirmation of the price and availability of the selected goods, you will receive an electronic confirmation of your order, which constitutes the contract between you and Prva Ideja d.o.o.

The web shop services of Prva Ideja d.o.o. may be used by persons over 18 years of age.

Payment

The customer pays for the ordered products in one of the following ways:

• Cash on pickup or delivery

Card payment security is described in the Online payment security statement.

Delivery

The customer collects the ordered products from the seller or receives them by delivery to the address given in advance, at the time chosen when ordering.

Product complaints

The seller is liable for material defects of the goods sold on its website in accordance with the applicable regulations of the Republic of Croatia, in particular the Civil Obligations Act. The buyer has the right to complain about material defects within the deadlines and for the reasons prescribed by that Act. Written complaints can be sent to info@sarenileptir.hr.

The seller will consider a complaint valid if, upon inspection of the product, it finds that it meets the conditions for a complaint under the Civil Obligations Act and the Consumer Protection Act. In that case it will replace the product or refund the full amount paid within 15 days of receiving the valid complaint. If it finds the complaint invalid, it will notify the buyer within 15 days of receiving it.

Withdrawal from the contract

Right to unilateral withdrawal from a contract concluded off-premises or at a distance:

• The consumer may, without giving a reason, unilaterally withdraw from this contract within 14 days of concluding the contract or of receiving the goods.
• The withdrawal period starts on the date of delivery, i.e. the date of personal collection of the shipment.
• To exercise the right of withdrawal, the consumer must notify the trader in writing that they are withdrawing from the contract. The notice must be on a durable medium, contain the details indicated below, and may be sent by post or e-mail.
• If the consumer exercises the right of withdrawal, they bear no costs other than the direct cost of returning the goods and any reduction in their value.
• We can issue a refund only after the goods are returned to us or after you provide proof that you have sent them back.
• We will send you a confirmation of receipt of the withdrawal notice without delay, by e-mail.

Under the Consumer Protection Act, the right of withdrawal does not apply to goods that are perishable or expire quickly, nor to prepared food and drink delivered to order. Withdrawal notices are sent to info@sarenileptir.hr.